Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 80 | |
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| 60 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 75 | |
|
| 66 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 72 | |
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| 64 |
| Install a door lock | Design a more stable grocery cart | Plan for the impact of weather in designing a bridge |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 65 | |
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| 59 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 55 | |
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| 53 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 54 | |
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| 52 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 52 | |
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| 43 |
| Draw a straight line 4 3/16 inches long | Draw plans for remodeling a kitchen | Develop detailed plans for a high-rise office building |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 50 | |
|
| 43 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 49 | |
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| 44 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 45 | |
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| 46 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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