Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 73 | |
|
| 79 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 69 | |
|
| 65 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
| 63 | |
|
| 61 |
| Choose the proper type of wood for adding a deck onto a house | Fix a plumbing leak in the ceiling | Build a high-rise office tower |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 62 | |
|
| 51 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 55 | |
|
| 49 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 53 | |
|
| 47 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 49 | |
|
| 42 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 46 | |
|
| 55 |
| Install a door lock | Design a more stable grocery cart | Plan for the impact of weather in designing a bridge |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 45 | |
|
| 44 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 43 | |
|
| 34 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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