Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 87 | |
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| 72 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 86 | |
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| 82 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 85 | |
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| 78 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 82 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Technology Design
Generating or adapting equipment and technology to serve user needs. |
| 78 | |
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| 77 |
| Adjust exercise equipment for use by a customer | Redesign the handle on a hand tool for easier gripping | Create new technology for producing industrial diamonds |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 78 | |
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| 81 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 75 | |
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| 78 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Systems Analysis
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
| 74 | |
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| 77 |
| Determine how loss of a team member will affect the completion of a job | Determine how the introduction of a new piece of equipment will affect production rates | Identify how changes in tax laws are likely to affect preferred sites for manufacturing operations in different industries |
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| 74 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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| 76 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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