Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 79 | |
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| 67 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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| 71 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 74 | |
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| 68 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 67 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 71 | |
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| 69 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 71 | |
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| 61 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Repairing
Repairing machines or systems using the needed tools. |
| 68 | |
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| 62 |
| Tighten a screw to get a door to close properly | Replace a faulty hydraulic valve | Repair structural damage after an earthquake |
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| 62 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 68 | |
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| 67 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 67 | |
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| 60 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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