Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 89 | |
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| 69 |
| Fill out a medical claim form | Interview applicants for a secretarial position | Design a new personnel selection and promotion system for the Army |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 88 | |
|
| 83 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 88 | |
|
| 79 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 88 | |
|
| 60 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 79 | |
|
| 65 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 77 | |
|
| 75 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 76 | |
|
| 59 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 66 | |
|
| 48 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| 63 | |
|
| 51 |
| Answer billing questions from credit card customers | Develop financial investment programs for individual clients | Keep a major corporation's financial records |
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 60 | |
|
| 43 |
| Register to vote in a national election | Prepare documents and title papers for the purchase of a new house | Serve as a judge in a federal court |
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