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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Conditions

Learn about the most important job conditions for Customer Service Representatives.
Importance*More Info
1.Contact With Others96
2.Indoors, Environmentally Controlled93
3.Spend Time Sitting85
4.Deal With External Customers74
5.Spend Time Using Your Hands to Handle Objects, Tools, or Controls73
6.Importance of Being Exact or Accurate72
7.Importance of Repeating Same Tasks71
8.Deal With Unpleasant or Angry People69
9.Spend Time Making Repetitive Motions63
10.Frequency of Conflict Situations57
* Importance out of 100

Job Condition Scores

Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
93
Spend Time Sitting
How much does this job require sitting?
85
Deal With External Customers
How important is it to work with external customers or the public in this job?
74
Spend Time Using Your Hands to Handle Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
73
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
72
Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
71
Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
69
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
63
Frequency of Conflict Situations
How often are there conflict situations the employee has to face in this job?
57