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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Customer Service Representatives. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Interacting With Computers91
2.Getting Information87
3.Making Decisions and Solving Problems79
4.Documenting/Recording Information77
5.Communicating with Supervisors, Peers, or Subordinates76
6.Monitor Processes, Materials, or Surroundings72
7.Identifying Objects, Actions, and Events71
8.Processing Information70
9.Establishing and Maintaining Interpersonal Relationships69
10.Evaluating Information to Determine Compliance with Standards67
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
91
68
Enter employee information into a computer databaseWrite software for keeping track of parts in inventorySet up a new computer system for a large multinational company
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
87
61
Follow a standard blueprintReview a budgetStudy international tax laws
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
79
63
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
77
56
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
76
55
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
72
62
Check to see if baking bread is doneTest electrical circuitsCheck the status of a patient in critical medical care
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
71
48
Test an automobile transmissionJudge the acceptability of food productsDetermine the reaction of a virus to a new drug
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
70
60
Tabulate the costs of parcel deliveriesCalculate the adjustments for insurance claimsCompile data for a complex scientific report
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
69
67
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
67
56
Review forms for completenessEvaluate a complicated insurance claim for compliance with policy termsMake a ruling in court on a complicated motion