Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 84 | |
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| 72 |
| Have little contact with people outside the organization | Make standard presentations about available services | Prepare or deliver press releases |
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| 76 |
| Make appointments for patients using a predetermined schedule | Prepare the work schedule for salesclerks in a large retail store | "Schedule a complex conference program with multiple, parallel sessions" |
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| 75 |
| Write brief notes to others | Report the results of a sales meeting to a supervisor | Create a videotaped presentation of a company's internal policies |
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Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 83 | |
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| 52 |
| Follow a standard blueprint | Review a budget | Study international tax laws |
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| 73 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
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| 65 |
| Tend a highway toll booth | Sell shoes in a popular shoe store | Perform a monologue on national TV |
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| 54 |
| Estimate the size of household furnishings to be crated | Estimate the time required to evacuate a city in the event of a major disaster | Estimate the amount of natural resources that lie beneath the world's oceans |
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| 75 |
| Exchange information during a shift change | Organize the cleanup crew after a major sporting event | Act as general contractor for building a large industrial complex |
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| 74 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
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| 75 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
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