| 1. | Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. |
| 2. | Compile data from records to prepare periodic reports. |
| 3. | Present clear and concise explanations of governing rules and regulations. |
| 4. | Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. |
| 5. | Type acknowledgment letters to persons sending correspondence. |
| 6. | Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. |
| 7. | Maintain files and control records to show correspondence activities. |
| 8. | Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. |
| 9. | Complete form letters in response to requests or problems identified by correspondence. |
| 10. | Route correspondence to other departments for reply. |
| 11. | Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. |
| 12. | Ensure that money collected is properly recorded and secured. |
| 13. | Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations. |
| 14. | Compute costs of records furnished to requesters, and write letters to obtain payment. |
| 15. | Compose correspondence requesting medical information and records. |
| 16. | Prepare records for shipment by certified mail. |
| 17. | Obtain written authorization to access required medical information. |
| 18. | Confer with company personnel regarding feasibility of complying with writers' requests. |
| 19. | Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies. |
| 20. | Process orders for goods requested in correspondence. |
| 21. | Compile data pertinent to manufacture of special products for customers. |