Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
|
| 78 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 77 | |
|
| 67 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
| 67 | |
|
| 48 |
| Keep an herb box in the kitchen | Operate a commercial fishing boat | "Run a 100,000-acre farm" |
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
| 64 | |
|
| 60 |
| Put a computer back into its packing materials | Supervise an appliance assembly line | Manage an international shipping company distribution center |
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| 58 | |
|
| 44 |
| Answer billing questions from credit card customers | Develop financial investment programs for individual clients | Keep a major corporation's financial records |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 56 | |
|
| 53 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 55 | |
|
| 66 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 54 | |
|
| 51 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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