Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 88 | |
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| 74 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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| 73 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 85 | |
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| 72 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 84 | |
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| 72 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 80 | |
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| 68 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 76 | |
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| 71 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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| 76 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 67 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 75 | |
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| 73 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
| 74 | |
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| 75 |
| Inspect a draft memorandum for clerical errors | Measure new part requisitions for tolerance to specifications | Develop procedures to test a prototype of a new computer system |
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