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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Computer Support Specialists. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Interacting With Computers98
2.Getting Information96
3.Updating and Using Relevant Knowledge93
4.Making Decisions and Solving Problems90
5.Communicating with Persons Outside Organization78
Communicating with Supervisors, Peers, or Subordinates78
7.Establishing and Maintaining Interpersonal Relationships76
Identifying Objects, Actions, and Events76
9.Interpreting the Meaning of Information for Others75
10.Documenting/Recording Information74
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
98
88
Enter employee information into a computer databaseWrite software for keeping track of parts in inventorySet up a new computer system for a large multinational company
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
96
79
Follow a standard blueprintReview a budgetStudy international tax laws
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
93
89
Keep up with price changes in a small retail storeKeep current on changes in maintenance procedures for repairing sports carsLearn information related to a complex and rapidly changing technology
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
90
78
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
78
59
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
78
76
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
76
82
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
76
82
Test an automobile transmissionJudge the acceptability of food productsDetermine the reaction of a virus to a new drug
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
75
62
Interpret a blood pressure readingInterpret how foreign tax laws apply to U.S. exportsInterpret a complex experiment in physics for general audiences
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
74
68
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications