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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for Computer Support Specialists. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Computers and Electronics92
2.Customer and Personal Service86
3.Engineering and Technology77
4.English Language74
5.Telecommunications72
6.Mathematics70
7.Administration and Management68
8.Production and Processing64
9.Design60
10.Psychology55
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Knowledge Area Scores

Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
92
70
Operate a VCR to watch a pre-recorded training tapeUse a word processorCreate a program to scan computer disks for viruses
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
86
71
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
77
54
Install a door lockDesign a more stable grocery cartPlan for the impact of weather in designing a bridge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
74
57
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
72
45
Dial a phoneInstall a satellite TV dish"Develop a new, world-wide telecommunications network"
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
70
56
Add two numbersAnalyze data to determine areas with the highest salesDerive a complex mathematical equation
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
68
47
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
64
53
Put a computer back into its packing materialsSupervise an appliance assembly lineManage an international shipping company distribution center
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
60
49
Draw a straight line 4 3/16 inches longDraw plans for remodeling a kitchenDevelop detailed plans for a high-rise office building
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
55
43
Monitor several children on a playgroundUnderstand the impact of alcohol on human responsesTreat a person with severe mental illness