Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 86 | |
|
| 71 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
  | | |
 | | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 84 | |
|
| 76 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 84 | |
|
| 71 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
| | |
| | |
|
|
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 83 | |
|
| 76 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
| | |
| | |
|
|
|
| 82 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|
|
| 68 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
| | |
| | |
|
|
|
| 79 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
| | |
| | |
|
|
Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 77 | |
|
| 74 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
| | |
| | |
|
|
Systems Evaluation
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
| 72 | |
|
| 70 |
| Determine why a co-worker has been overly optimistic about how long it would take to complete a task | Identify the major reasons why a client might be unhappy with a product | Evaluate the long-term performance problem of a new computer system |
| | |
| | |
|
|
|
| 72 |
| Select a photocopy machine for an office | Suggest changes in software to make a system more user friendly | Identify the control system needed for a new process production plant |
| | |
| | |
|
|