|
| 67 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 85 | |
|
| 73 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 83 | |
|
| 70 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 69 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 74 | |
|
| 69 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Negotiation
Bringing others together and trying to reconcile differences. |
| 71 | |
|
| 67 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
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| 67 |
| Take money from petty cash to buy office supplies and record the amount of the expenditure | Prepare and manage a budget for a short-term project | Develop and approve yearly budgets for a large corporation and obtain financing as necessary |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 70 | |
|
| 68 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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| 65 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Systems Evaluation
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
| 67 | |
|
| 66 |
| Determine why a co-worker has been overly optimistic about how long it would take to complete a task | Identify the major reasons why a client might be unhappy with a product | Evaluate the long-term performance problem of a new computer system |
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