Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 75 | |
|
| 54 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
|
| 61 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 72 | |
|
| 57 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|
Speaking
Talking to others to convey information effectively. |
| 72 | |
|
| 55 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
|
| 52 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
| | |
| | |
|
|
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 69 | |
|
| 50 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
| | |
| | |
|
|
|
| 52 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
| | |
| | |
|
|
Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 66 | |
|
| 57 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
| | |
| | |
|
|
|
| 52 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
| | |
| | |
|
|
Science
Using scientific rules and methods to solve problems. |
| 62 | |
|
| 57 |
| Conduct standard tests to determine soil quality | Conduct product tests to ensure safety standards are met, following written instructions | Conduct analyses of aerodynamic systems to determine the practicality of an aircraft design |
| | |
| | |
|
|