Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 87 | |
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| 75 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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| 74 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 76 | |
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| 64 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 73 | |
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| 68 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 68 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 64 | |
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| 55 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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Technology Design
Generating or adapting equipment and technology to serve user needs. |
| 63 | |
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| 54 |
| Adjust exercise equipment for use by a customer | Redesign the handle on a hand tool for easier gripping | Create new technology for producing industrial diamonds |
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 63 | |
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| 58 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 62 | |
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| 60 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 60 | |
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| 54 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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