Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 71 | |
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| 65 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 57 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 62 | |
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| 58 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 46 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Speaking
Talking to others to convey information effectively. |
| 59 | |
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| 61 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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