Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 83 | |
|
| 68 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 82 | |
|
| 68 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
| | |
| | |
|
|
|
| 79 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
| | |
| | |
|
|
|
| 73 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
| | |
| | |
|
|
Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 78 | |
|
| 77 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
| | |
| | |
|
|
Speaking
Talking to others to convey information effectively. |
| 77 | |
|
| 66 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
|
| 70 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|
Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 75 | |
|
| 66 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
| | |
| | |
|
|
Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 73 | |
|
| 72 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
| | |
| | |
|
|
|
| 60 |
| Select a photocopy machine for an office | Suggest changes in software to make a system more user friendly | Identify the control system needed for a new process production plant |
| | |
| | |
|
|