Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 91 | |
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| 78 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 86 | |
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| 75 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 83 | |
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| 80 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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| 70 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 71 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 67 |
| Encourage a coworker who is having difficulty finishing a piece of work | Direct the activities of a road repair crew with minimal disruption of traffic flow | "Plan, implement, and manage recruitment, training, and incentive programs for a high performance company" |
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Coordination
Adjusting actions in relation to others' actions. |
| 77 | |
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| 85 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 75 | |
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| 74 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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Speaking
Talking to others to convey information effectively. |
| 74 | |
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| 70 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 79 |
| Select a photocopy machine for an office | Suggest changes in software to make a system more user friendly | Identify the control system needed for a new process production plant |
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