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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Arbitrators, Mediators, and Conciliators. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Resolving Conflicts and Negotiating with Others96
2.Communicating with Persons Outside Organization85
3.Getting Information84
4.Establishing and Maintaining Interpersonal Relationships81
5.Making Decisions and Solving Problems80
6.Communicating with Supervisors, Peers, or Subordinates77
Documenting/Recording Information77
8.Interpreting the Meaning of Information for Others75
9.Thinking Creatively72
10.Judging the Qualities of Things, Services, or People70
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
96
93
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
85
78
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
84
72
Follow a standard blueprintReview a budgetStudy international tax laws
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
81
81
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
80
70
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
77
73
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
77
58
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
75
56
Interpret a blood pressure readingInterpret how foreign tax laws apply to U.S. exportsInterpret a complex experiment in physics for general audiences
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
72
68
Change the spacing on a printed reportAdapt popular music for a high school marching bandCreate new computer software
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
70
66
Determine whether to remove a tree that has been damagedDetermine the value of property lost in a fireEstablish the value of a recently discovered ancient art work